Manage triaging of over 35 tickets per day related to troubleshooting internet issues, blackboard
updates, and login information
Maintain record of tickets completed, tickets pending, and tickets not assigned to perform daily, weekly,
and monthly reporting activities
Assist with setting up instructors’ telephone, computer updates, and onboarding new hires with
electronic devices
Train users in the proper use of hardware and software, inclusive of operating systems such as
Windows and Mac iOS and remote connectivity such as VPN
Responsible for configuring instructors telephone and communications to streamline
telecommunications and processes to improve productivity
Assist callers with requests for information technology services, repair or support requests, complaints,
and inquiries and direct to appropriate IT personnel via computer tracking system
Answer questions or resolve computer problems for clients in person, via telephone, or from a remote
location
Worked with over 15 insurance companies and used coupons to obtain payments to resolve rejection
process claims
Consulted and assisted with customers via telephone and in-person on navigating pharmacy request
forms, prescription requests, and durations for pickup and delivery
Created new customer profiles and updated customer information in pharmacy systems